Healing Touches, Delivered: Why Vital Massage & Bodywork Trusts Acuity’s Mobile Scheduling App

Vital Massage & Bodywork is an in-home luxury medical massage practice based in Central Florida, specializing in post-operative Manual Lymphatic Drainage. Catering to post-surgical patients, athletes, and health enthusiasts, Vital Massage’s mission is to accelerate physical recovery through expert care delivered on demand, straight to their clients’ doors. With a commitment to integrity, compassion, and expertise, they needed massage scheduling software that would match their high standards while making their services—post-op recovery, lymphedema treatment, and a variety of relaxation, sports, and chair massages—more accessible and easier to manage, even when on the go.

Finding a massage scheduler for mobile massage appointments

For Brianna Evans, licensed massage therapist and owner of Vital Massage, finding the right scheduling software for mobile medical massage therapy was crucial to operational success. She hoped to find an intuitive system that would allow her to focus on providing care rather than managing appointments. “I wanted to be able to easily modify my schedule and offerings in a quick and easy way,” Evans shares. When a fellow massage therapist recommended Acuity Scheduling, the software quickly stood out.

“As a business owner, I knew I needed a booking and payment system that was as hands-off as possible while still being user-friendly and aesthetically pleasing,” she adds. “If a booking system isn’t aesthetically pleasing and user-friendly, then I don’t want it. Acuity stood out because it was not heavily bogged down by unnecessary options and features. It is sleek and easy to use on both the front and back end.”

Running a mobile business, it was also important to be able to manage these bookings and purchases without being tied to a desk. With Acuity’s convenient mobile scheduling app, she can keep her schedule on track no matter where she is.

“I can easily use the Acuity app on my phone to schedule clients while I’m away from my computer, and payment is a breeze since it also integrates with Square. These tasks are essential for me as a mobile massage therapist.”

Warming up to new booking software

Starting new systems and processes can be intimidating, but Vital Massage found the onboarding process with Acuity to be smooth and supportive. “I was initially nervous about starting out with a booking system. I knew that it would be a learning curve, and it was daunting to have to take the time to learn a new way of booking clients,” Evans admits. “Acuity was intuitive to use from the start. There were helpful video tutorials and forums that helped walk me through almost every step of the setup process.”

Not only was Acuity’s scheduling software easy to use, it also proved to be completely customizable to suit the needs of her business at any stage. She could start booking clients right away with the most essential features, and then add and adjust her services and settings as the business evolved.

“Don’t try to set everything up in a single day,” she advises other business owners looking to get started. “Allow your Acuity setup to be an iterative process. As your needs change, so will your booking system. It is so easy to make modifications in Acuity. Don’t bother trying to make things perfect on day one, this is a system that will grow with you.”

Kneading away the booking knots

In Vital Massage’s day-to-day operations, Acuity has become an essential tool to provide top-notch service and offer clients a memorable booking experience with minimal hassle. “Acuity integrates seamlessly with my Google calendar, which is perfect for ensuring I never double-book myself,” Evans says. “I start most days by checking my calendar to see how many appointments I have and what time they are. I love having a feature that automatically lets me schedule in buffer time after appointments to ensure I have enough time to drive from one client to another.”

Clients can book appointments, purchase gift certificates, or sign up for memberships and packages—all from an online booking page designed to match the Vital Massage brand. When a client selects an appointment type from the booking page, they can view the massage therapist’s real-time availability and choose their desired time slot, then fill out an intake form prior to their first appointment, agree to terms, and submit payment in one quick flow.

Service packages in particular, such as a 10-session post-op recovery treatment, or a 15-session relaxation massage bundle, are a significant part of Vital Massage’s revenue. “Packages are a massive part of my income stream since my post-op massage clients often need 5 to 15 sessions after their procedure,” Evans notes.

“Selling services in packages makes payment easy for clients so that they don’t have to pay for so many sessions separately. And I can easily keep track of how many sessions they have left in a package because Acuity clearly tells me.”

A future of smooth scheduling for massage therapists on the go

With Acuity, Vital Massage has found a reliable partner for providing massage therapy services. Among the benefits Evans has noticed, the scheduling software and accompanying mobile app have helped her maintain a professional image, create worthwhile client experiences, minimize wasted time, and drive more revenue with recurring and bundled offerings. As Vital Massage continues to grow, Evans sees Acuity as a tool that will adapt to the needs of the business.

“Acuity helps me look more professional as a solopreneur and improves my efficiency by allowing clients to book whenever they want instead of calling me directly.”

“It also helps to alert my clients to their appointments, reducing the likelihood of no-shows,” Evans reflects. “As my team grows, Acuity will allow me to seamlessly sync multiple calendars for several massage therapists so that we can all be on one account and book our clients from anywhere.”

For other solopreneurs and business professionals considering Acuity today to solve their scheduling needs, Evans suggests that it’s easy to get started with a free trial or basic plan and move upward as your business starts to expand.

“Take advantage of the free resources available to help you quickly and easily set up your system,” she advises. “Building out your booking system doesn’t have to be daunting. Acuity is a great place to start for beginners, or for seasoned business owners looking to simplify their booking process.”

Ready to try Acuity Scheduling for yourself?